Joe Ferro – President and Chief Executive Officer
Mr. Ferro, a founder of Claimtrust, received his B.B.A. in economics from Middle Tennessee State University. His professional focus has been setting up, designing, developing and interfacing information systems that automate manual, repetitive or high volume tasks. Past employers include National Data Corporation/Health Communication Services, a subsidiary of BC of Virginia (now Trigon); QuadraMed, where he assisted in the development of Fraud and Abuse Compliance Tool Sets (FACTS); and Zimmerman & Associates, Inc., where, among other consulting activities, he wrote a compliance training manual used to provide continuing education for an 8,000 employee healthcare network.

W. Ralph Counts – Chief Operating Officer
Mr. Counts has been with Claimtrust since 2003. He focuses on delivering efficient organizational operations, while ensuring client satisfaction via high quality product operations and continuous new product development. He previously was the President and COO of Deploy Tech, Inc., a provider of technology solutions to small and medium-sized businesses. Prior to that he was with Ocean Development Company, a subsidiary of American Classic Voyages, where he performed a variety of executive tasks, including business integration, project management, and financial oversight duties for many large projects. He also managed large projects as a Program Manager at MAR, Inc., a Rockville, Maryland-based professional services firm that provides technical and administrative services to the U.S. Government and some commercial sectors.

Karen Bowden RHIA – President of Consulting
During her 25 years of Hospital Administrative experience, Ms. Bowden has managed fiscal and clinical operations in large academic teaching facilities in Pittsburgh and Boston, most recently serving as Vice President of Patient Administrative Services in a large academic Medical Center in Boston. In early 2001, Ms. Bowden began Revenue Enhancement Strategies, Inc. and earned regional recognition as an expert in finding sources of untapped revenue. Ms. Bowden has developed and implemented denial management systems to track, report, prevent and appeal denied claims. Expert knowledge of local payer systems gives Ms. Bowden and Claimtrust, Inc. the leading edge in implementing successful strategies that decrease denied claims and increase net revenue. Ms. Bowden is a regular speaker at the Massachusetts Hospital Association, HFMA and MAPAM. She graduated summa cum laude from the University of Pittsburgh with a B.S. in Health Records Administration.

Martin Goldman – Chief Accounting Officer Mr. Goldman received his accounting degrees from the City College of New York and New York University. He trained in Public Accounting for nearly eight years in New York prior to the Computer Generation, giving him the ability to do financial statement analyses without mechanical aids. Mr. Goldman has considerable accounting experience in a wide range of industries, including IT, automotive, wholesale food distribution (SEC reporting), as well as manufacturing fabric, clothing, plastic and paper. He has overseen several professional IT teams in developing proprietary accounting programs for various companies. Mr. Goldman is a hands-on accountant that is directly involved with the day-to-day activities and decisions of the company.

Glen Johnson — Chief Information Officer
Mr. Johnson has 20 years of experience in healthcare information technology management. Experienced at working with integrated delivery networks, hospitals, physician practices, payors and healthcare information technology vendors, he has the breadth of knowledge to understand the challenges faced in highly complex interdependent healthcare systems. As Director of Information Services and later Regional Information Officer at an integrated delivery network, Mr. Johnson successfully completed several large-scale financial and clinical system projects. He has held positions as VP of Product Development, VP of Product Management and General Manager of a business unit of a major Healthcare Information Technology Vendor. At Revenue Enhancement Strategies, Inc. he brought to market the successful Denials Guru product. Mr. Johnson holds a Bachelor of Science in Computer Science from Westfield State College.

Mary Guarino — Sr. Vice President of Services Division
Mary Guarino has over 28 years of professional healthcare experience. Her expertise includes revenue cycle management, managed care contracting, physician practice management, uncompensated care reimbursement, Medicare regulations and extensive chargemaster knowledge. Her achievements at several hospitals include reducing out patient denials by 40% and increasing net revenue by millions of dollars for services previously not identified. Mary holds a B.A. from UMass and has completed business courses towards an MBA at Northeastern University. Mary is an active member of both HFMA and MPAM and is currently serving on the Masspro Hospital Provider Relations Committee as the hospital representative for the Metro-Boston area.