We are the only company in our industry offering this level of customer support.

• We are available 24/7.
• We do not charge you for our help solving your problems or for the answers to your questions.
• When you call us, you speak with an experienced in-house professional—not a telephone recording.
• Our staff will assist you through any problem, whether it’s with our products, another vendor’s products, or your own hospital’s internal systems.
• While other companies only update their system monthly, we consistently update weekly, monthly, and annually. If an update is needed, the update will be done, regardless of the timing.

Implementation

Because Claimtrust’s products are web-based, on- or off-site installation and implementation can be provided. Whenever your software needs to be updated, we do it for you. Our ASP model allows us to be the most comprehensive and up-to-date solution in the industry.

We make every effort to tailor implementation and training to your hospital’s unique needs. To begin implementation, Client Services assesses your hospital to determine what type of implementation will work best. We know from experience that every hospital has unique strengths and weaknesses which must be addressed. We work with your hospital to address any potential issues and ensure a seamless implementation.

Training

We offer on- and off-site training, at a speed and frequency you prefer. Working in conjunction with your hospital, we prepare excellent documentation, test the system using live data, and preempt system weaknesses. If your hospital does not have the necessary procedures or protocols in place, we work with you to develop processes. Your staff learns how to effectively operate the system and gains the optimal benefit of the purchased product.

Support

Industry experts at your call. We offer 24-hour assistance to help answer all and any questions you may have. If anything is keeping you from processing your claims, we will work with your staff and any other vendor to solve the issue. Client Services performs QA for all products and enhancements and we have an expert understanding of how our products work and how they interact with other vendor’s products.